Hello,
I'm testing the Zero Day workflow template for the first time and click debug I receive the following error. "The remote server returned an error: (502) Bad Gateway."
I have check both IIS logs on the SMP and Servicedesk server, but don't have any 502 errors present.
When creating an image job and using the Ghost Multicast option using the Ghostsrv.exe (Not just using the Ghost32.exe for a multicast) it will crash and not complete the job. For some reason the client seems to be not accepting the connection to the Ghost server to start the process. You can see the two screen shot attached and the error message that occurs (one for the server end and the other for client):
Application Error 33000
Peer/Ghostcasting connection Terminated
If this problem persists, contact Symantec Technical Support
at http://www.symantec.com/techsupp/
Has anybody else seen this happen when trying to use the ghost multicast or found a workaround as to how to fix it so you can use Ghost Multicast?
First time posting….
What we are trying to do:
We are trying to create a report in Altiris that would list all active software deployment policies with Policy name, targeted resources, start date and expiration date for each policy on the report.
We found a table that does contain the start and end dates for each policy in an XML format (code below).
SELECT *
FROM vNonResourceItem AS pol
WHERE
pol.ClassGuid IN ('2D3A170E-5028-4570-BA0C-3DB775CB8BDE','212E1D10-4905-4CDB-A90A-81AE77E9DE9A')
AND
pol.Attributes = 0
Are there any tables that have this info? or a way to extract the XML information from the table above for each policy and create a report?
Thanks for your help and consideration
I have two computers setup on a P2P network via a switch. They do not have internet conection, this is because they are just test PCs to try out this product. I have remotely installed the agent to my client PC. On the console the PC shows up as not active. How do I get it to be active? I've researched and have found nothing.
I am using Symantec Workflow Solution 7.5.2000.472. I am try to query my endpoint in a workflow to evaluate "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer""Version" Reg_SZ is greater than or equal to 9.10.9200.17377 or greater. I an try to use the "Read Registry Key" Workflow component but I dont know how to process that into something I can evaluate.
Any help is welcome
Hello,
I am new to this Altiris Notification Server 7.6 product but i am enjoying the flexibility so far. I have built a job that runs a powershell script against servers and checks to see if a service is running. How would i be able to build a report based on the results of that job running?
The idea is check to see if a few services are running if they arent then start the service and write an entry to the report saying we had to start the service if it is not installed write an entry to the report saying the service is not found, then i would like an email of that report sent out. I have the job setup correctly but i dont know how to save the results returned from each machine.
I can push the agent to machines without a problem however the plugins that i have enabled do not install once the policy is applied. It goes into "Task never Started" status and schedules a time to run the packages at a later date. How can i change this behavior to install the plugins immediately?
Plugins i am using:
Inventory plug-in
Monitor Plugin
Software management solution plug-in
software update plug-in
Does the SMP support two factor authentication, as this will make internet facing servers more secure?
I have installed GSS 3.0 on windows server 2008 x64 and during Distribution Disk Image task clients fails with status of "Unable to boot to automation". When I modify the task Automation pre-boot environment is set to Default Automation (Auto-select) and the advance button is grey'd out. I then checked pre-boot operating systems install on server and see the following Pre-boot OS
None of the pre-boot os environments listed above appear in the Automation pre-boot environment option box in the Distribution Disk Image task. I am not sure how to select WInPE 5X if it does not appear in the drop down as an option.
We're running 7.6 HF2
I'm running into a problem using MOCU to create a Netboot image on a OSX 10.10.3 computer. I've been following this great post that has worked for us previously: http://www.symantec.com/connect/articles/how-create-netboot-set-ds-76-and-1010
When I run MOCU and "Prepare Temporary Volume" the process ends in about 30 seconds and MOCU indicates that everything has completed. The Temporary volume is mounted, but when I look in it only the Application folder was created in it with the App Store App.
Here is what the MOCU interface reports:
Free space on system volume is 479.95 GB.
To Check space required for Temporary Volume click Estimate Size
Calculating size required for creating temporary volume.
Size required for creating temporary volume is 24.64 GB.
Free space available now is 479.95 GB
Creating and mounting /Volumes/TempMOCUVolume.dmg.
Creating temporary volume /Volumes/TempMOCUVolume
Creating the mini-OS on volume '/Volumes/TempMOCUVolume':
Copying the necessary OS folders...
Copying 'Applications'...Done.
Copying 'Users'...Copying 'Library'...Done.
Copying 'System'...Done.
Copying 'bin'...Done.
Copying 'mach_kernel'...Done.
Copying 'opt'...Done.
Copying 'private'...Done.
Copying 'sbin'...Done.
Copying 'usr'...Done.
Creating the necessary empty folders...
Creating 'dev'...Updating permissions ...
Done.
Creating 'home'...Updating permissions ...
Done.
Creating 'net'...Updating permissions ...
Done.
Creating 'Users'...Updating permissions ...
Done.
Creating 'Volumes'...Updating permissions ...
Done.
Creating 'private/var/folders'...Updating permissions ...
Done.
Creating the necessary symbolic links...
Mini-OS was successfully created on volume '/Volumes/TempMOCUVolume'.
Temporary volume '/Volumes/TempMOCUVolume' is prepared.
Now you can Launch SIU from next page to continue with the image creation.
------------------------------------------------------------------------------------------------------------
I've been troubleshooting this the last two days and decided to start with a fresh system. I performed a clean install with the latest download of 10.10.3 from the App Store. I enabled Root and tried MOCU before I started to configure and prepare the system just to test it. It ran perfectly. I then went through the steps to configure the system andthen ran MOCU again, running into the same problem.
I'm wondering if MOCU is riunning into an issue running through the process twice. I've manually deleted the exisiting Temporary volume .dmg from /Volumes/.
Does MOCU generate any logs? I wasn't able to find anything in /opt/altiris.
The odd thing is that I know I've successfully run MOCU more than once on a system without any issues.
So, I'm not sure what the issue here is. I've got a MSD that I've created using this bat file to copy a file down to a local machine and execute it.
The folder is created, the files are copied and the return code says it ran...but it's not installing! I can run the MSIEXEC from a command line as is, and it installs just fine.
Am I missing something here?
-----------------------------
Here's the .bat
Echo off
mkdir "C:\Drivers\FILE"
Copy "FOLDER\*.*""C:\Drivers\FILE"
msiexec /i "C:\Drivers\FILE\applicationname-win64-installer.msi" SHOULDAUTOUPDATE=1 /qn
I found the following article which resolved the problem although wondering about the ramifications of granting "Content Manager" rights to our non-Symantec admins like those in our help desk? Don't really want non-admins changing stuff but if this is the only way to get ITA reports working again, guess I have no choice. Thanks in advance!
Hi All,
Does anyone have any good ideas on how to setup racks within Altiris Asset Management?
I can see how it is done out of box with the 'Rack' CI, and 'Physical Rack' CI but that seems nasty - drilling into reports and CIs.
A use case scenario is:
1. IT Manager recieves a call/alert saying Server1 is down and needs a physical reboot
2. IT Manager finds the asset in Altiris, and now needs to see 'at a quick glance' where it is so that it can be rebooted (they don't want to open up a slow report to get that information)
I have had a look at locations, and was considering create locations that hold that information e.g. city>building>floor>server room>rack1
Problem is that from the Activity Centre, you can't look at the location easily. You are forced to drill into Resource Manager which always takes a while to load, and even then when you look at it it won't give me detail - just the final location e.g. rack1 - not city>building>floor>server room > rack 1
REPORT: Also we probably need a report that will show server | location | rack | rack location
DESCRIPTION FIELD: Also for bonus points - how does the description filed work. Nowhere does it seem to be editable?
I'd like to know who else has done this, and how they currently setup/use/view racks please
Thanks :)
Hi to all
I want to know if there is any way to put a "delay" in awhost32.exe
The reason is some times the awhost32 start before the local internet connection and take some IP that is not from our domain.
I have change the value in the
[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere\CurrentVersion\Host]
"HostStartupDelay"=dword:000000xx to 10 to 15 even to 60 without see any difference when the host was start up
PS: If after 1 min make cancel the host and then start up again the host has the correct IP
Thanks for your time.
I need to deploy this hotfix : https://support.microsoft.com/en-us/kb/2916915
Is there any way this can be done through patch management ?
Thanks
So after several years, my org is moving away from the SMP and will be moving to a new endpoint management suite. However, we have yet to find a ServiceDesk replacement that met our needs.
Naturally, I'm now tasked with making sure that SD continues to function for as long as we need it to. From what I can tell, I'll need to keep an SMP around for licensing purposes if nothing else (yes, obviously we need to continue to pay for SD). Not a big deal there, but I'd really like to retire the existing SMP and setup a new one with a slimmer DB. One of my concerns is ol tickets having ties to SMP equipment resources. If I break that connection, then all that historical data goes with it, I imagine.
Any one have thoughts on the feasibility of that?
Next, assuming I find it easier to keep the old SMP around for whatever reasons, what can I do to keep SD from wasting cycles looking for SMP data that isn't needed? I'm wondering if I can turn off or redirect the asset view and data services projects so that it isn't looking for a new computer in the old DB.
Finally, anyone have any other thoughts on standalone servicedesk installs? Anyone ever actually run one and have any additional tips on switching? Also, while I'm tagging this as 7.6, I suppose it really pertains to any 7.1 or later version.
Dear Support ,
I have few question about Symantec product.
1.Do you have SDK orAPI kit for Symantec end point protection?
2.If it is available share the details.
We need to develop a dashboard and this dash board should intract with end point protection manager to get all the information ,which is availabe in manager and using my dash board i have to control end point protection.
Thanks in advance.
Hi Guys!!!
Is there a document to know what ITIL version does SD 7.5 and 7.6 use?
Thanks in advance!
Hello,
I would like to disable Dismiss Task/Dismiss All buttons in New Software is Available dialog box. Does anyone know how to achieve that?
Option might be to un-dismiss dismissed tasks - I was trying to investigate that option a bit and settings for dialog box seems to be stored in file notificationlist.xml in Altiris Agent folder. Unfortunately if I change the value in the file manually (dismissed="1" -> dismissed="0") it gets overwritten again. Agent seems to store some date under the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Sessions\[Domain]\[user]\layout one value being changed is AdsNotificationSnoozeSel and I believe that keeps and selected option for "Remind me in" section for postponed task.
I believe I am fairly decent at the monstrosity that is Security in SMP. Although, this one is eluding me. I have created a some custom roles and I would like to remove the ability for them to see some right-click menus in the Activity Center. More specifically, it is the right-click menus for the Filters and Targets. I have managed to disable the functionality of these but not remove the menu option. In other words, the user can still click on these menu options and think they are doing something, but they will ultimately be hit by a message that they do not have permissions to say Add to Filter Assign To a Task.
We are using 7.5 SP1 HF5.
Has anyone been able to achieve the removal of the following in the images?
