Attributes from an Object in non-AD LDAP
I need a solution I'm trying to retrieve some specific attributes from objects in a Sun LDAP server. So its not Microsoft Active Directory which is what most of the existing components seem to be...
View ArticleCustomizing incident report page
I need a solution Hi,Is there any way to customize the incident report page (servicedesk 7.5)? I'd like to add some fields and remove some. Also, I've added a new folder under the service catalog for...
View ArticleAltiris workflow designer read filefrom linux and execute sqlcomponent
I need a solution HI All,We have a requirement .In my environment some linux batch jobs run every day and its generate some log dynamically (daily_dm_[ddmmyyhhmmss.txt].this log file generate in...
View ArticleVMware Network Discovery Task Deletes VMs that have been VMotion to another Host
I need a solution I am looking to see if anyone else has seen this issue. If a VM Guest was moved from one ESX Host to another by a VMotion or some other migration method, a new Network Discovery...
View ArticleInbound Email formatting in ServiceDesk 7.5
I need a solution I have ServiceDesk 7.5 setup to create tickets from inbound emails and update existing tickets and the process seems work OK but the body of the emails seems to have all the line...
View ArticleNetwork Discovery SNMP Allowed List
I need a solution Is it just the NS that is doing the discovery or are the local site servers involved? We have some SAN devices we want to inventory in a site were we have a site server. We like to...
View ArticleGhost Corrupted Image File - Error 27100
I need a solution Bonjour J'essaie en vain de renvoyer une image créee depuis un poste windows 7 Pro32 bits sur d'autres postes.J'utilise le client dos avec les drivers génériques.La création de mon...
View ArticleSymantec crashing random computers
I need a solution We support over a hundred users at a law firm. We are experiencing random computer crashes related to Symantec. I previously thought that the problem was localized to 64bit operating...
View ArticleSEP client displays SEPM server IP address & not the server name
I need a solution Does anyone know where on the SEPM you can go to change so that if you click on help in the SEP client and go to troubleshooting under Management and General information, to force...
View ArticleReport on a Filter
I need a solution Hi,We are running Altiris Notification server 7.0I'm trying to export an .csv of a Filter. Is there a way to do that. 1378763336
View ArticleLicense check Failed for this request.
I need a solution We are having problems when opening up existing incidents in ServiceDesk. The error is: License check failed for this request. Either you do not have permission to access this...
View ArticleIT Analytics for Asset Management Solution
I need a solution HiWe trying to intalled IT Analytics for Asset Management Solution but it is not showing in Symantec Management Platform.What I have to do so that I can see the IT Analytics for...
View ArticleClik here to view.
Make your Symantec ServiceDesk mobile
I do not need a solution (just sharing information) We have created a solution that integrates with your Symantec ServiceDesk and enables both end users and technicians to create and work with...
View ArticleAutomate Incident Type based on Classification
I need a solution Does anyone already have a solution or can throw some ideas my way for how we could do this?We already route based on classification. However, we would like to also set the incident...
View ArticleCannot Pull Image
I need a solution Hello - I am in the process of setting up a new Ghost server as a backup to an existing, and working, instance already in operation. While testing, I have found that I cannot pull an...
View ArticleExecute a command for Bat file did not run
I need a solution Hi Everyone, Kindly help me to resolve this task. We are using ghost console 11.5.1.2266, we have created a bat file and created a task : 1st is to transfer the bat file to target...
View ArticleService Desk Force Initial routing rules
I need a solution In the Technician Incident Form if you assign an analyst directly the initial routing rules doesnt work. How can I force the use of the inicial routing rules?.The Service Desk...
View ArticleManaged Software Delivery Policies
I need a solution So there is my quick question. I have policies that I am using to push out base software to my completed image. I would like to create a second policy to install software AFTER the...
View Articleafter automatic update client SEP 11 to SEP 12.1.2 sonar has the status disebled
I need a solution I have problem:after AutoUpgrade clients SEP 11 to SEP 12.1.2 (by Assign client packages to groups in the manager console) sonar has status disabled. In policy that applies to the...
View ArticleAdditional Command-line Switches option in DS 7.1?
I need a solution We are looking at the viability of transitioning from 6.9 to 7.1 DS and we are running into some apparent feature diconnects. One big one is the lack of a location within 7.1 script...
View Article