History - Applying Filters
I need a solution In a Change Request and Incident the 'User Activity' entries only display if both the 'Audit History' & 'User Activity' are selected. All of the other options I tested appear...
View ArticleIssue with ISS access to Symantec CMDB
I need a solution I have copied some Workflows to a newly created SMP/Workflow server. This is a new instance of the SMP which is separated from my existing instance. After making the configuration...
View ArticleInstalling SD 7.5 with an Alias
I need a solution Here's the problem. We are currently running SD 7.1. The server name when installed a few years ago happens to be the name that we'd like our clients to continue to use but as you...
View ArticleSD 7.1 SP2: Unable to classify emails
I need a solution When emails come in to ServiceDesk, some appear in the Service Manager's queue but when we go to try to classify the messages they error out with the error found at the end of this...
View ArticleAltiris Log Viewer giving lots of "Event not processed" warnings
I need a solution Recently ive noticed in my Altiris log Veiwer that im getting tons of "Event not Processed" warnings. Im getting a few of these warnings every second and not sure what to do. Anyone...
View ArticleITMS - Patch Management Questions/Confusion - FRUSTRATION!!!!
I need a solution Once a month during Patch Tuesday I go into our system and run a PMI Import. I do this typically on the Wednesday after Patch Tuesday. My settings for my PMI Import are as...
View ArticleHow to rename a computer
I need a solution I am running into an issue where a computer that is in my stockroom is changing its name back to a previous name that it had. This computer is off and does not run any Altiris...
View Articleblock teamviewer
I need a solution Hello to everyone.I want to block teamviewer with symantec endpoint protection 12.3.1 but my users have administrator privileges.Can i block them and if i can how i will do it?
View ArticleGhost image failing during backup regime
I need a solution I know this is an old hat discussion however all the solutions I have seen on the boards are not resolving my issue.We are using Ghost Console version 11.5.1.226 to clone clients...
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endpoint 12.1.3
I need a solution hi, all I need a guide,knowledge to block https sites like https://www.youtube.com, https://twitter.com, https://www.facebook.com etc. etc.I tried to block through both Symantec...
View ArticleWhat Happened To Workflow Swat
I need a solution Hi FolksI tried to go to the old Workflow Swat site for 7.1. Seems to have disapeared.http://www.workflowswat.com/main.htmlDoes anybody have a new link ?Thanks in advanceMark
View ArticleInclude Assigned to Queue in Process History
I need a solution Is there any way to include the group or queue that a ticket is assigned to when the OnTicketAssigned ruleset is triggered? Similar to the OnOwnershipChanged ruleset, where the...
View ArticleI need to re-run failed instances of job
I need a solution I have that I have run on 396 computers; 352 ran fine, but 44 failed due to network issues and the comptuer was not powered on.I can group the list by Completed and Failed then sort...
View ArticleClassify without responded SLA
I need a solution We are planning on having a technician who sets the classification as tickets come in. However, we do not want the responded SLA to be satisfied when he does this.How can we have the...
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Missing Attachments but Correct Count
I need a solution I have a FileDataType array variable called Attachments and on a form allowing users to add/remove files. However, when trying to display them the files don't show up but the count...
View ArticleGhost server not capturing HP Elitebook Revolve Image, error code 19913
I need a solution Hello,I am new to ghostcast server and I need some assistance. I am currently using Ghost version 11.5.1.2266 on a server with Windows Server 2008 R2. I was tasked to capture an...
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Delete computers off agent install consul
I need a solution I can't delete these computers, they are mac's and why are they on the windows side. Windows computers delete like usually, please help thanks. Tyson
View ArticlePCanywhere 12.5.5 (SP4) WINXP will not connect to WINXP hosts
I need a solution After problems with migrated installs, found posting saying problem fixed with clean install so uninstalled and started clean, no joy. Updated to build 1206 and reverified router,...
View ArticleDesktop vs Laptop
I need a solution Hi, Is there any data class that store Desktop vs Laptop in Inventory Solution 7? Or any built-in filter/report? Thank you,
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